WARRANTY POLICY

At Powerlite we pride ourselves not only quality of our products but also on our customer service.

You can be assured that every Powerlite unit is manufactured to the highest possible standard, using all of our nearly 50 years of experience in rotating electrics.

On the rare occasion one of our units should fail to work we have the following warranty policy in place.

Units within the warranty period

Powerlite operates a “no-quibble” warranty procedure on all units whereby a returned unit will be credited in full or repaired Free of Charge if it has failed due to a manufacturing defect.

However, this warranty policy is conditional, subject to the following basic conditions:

1. Powerlite units, with the exception of “Dynalites” (see point 2) will be considered within the warranty period if it is returned within 36 months from date of sale or 20,000 miles completed, whichever comes first (manufacture date 01/01/2021 onwards – 24 months before). We realise that units may be held by our customers before fitment i.e. renovation / rebuilds and we will always use discretion in such circumstances.  The company’s decision is final in this matter. All units returned must be accompanied by a Powerlite warranty form filled in with all appropriate details. Forms can be printed directly from our web site.

2. All “Dynalites” are subject to a lifetime warranty (manufactured from 01/01/2018 onwards). If a Dynalite fails in service, we will repair the fault free of charge or issue a free of charge replacement unit. This warranty policy is also subject to the basic conditions set out below.

3. The unit had been fitted correctly by a competent mechanic or auto electrician following Powerlite fitting instructions.

4. The unit has not been stripped or part-stripped, abused, modified or tampered with in any way.

5. The unit has been fitted to the correct vehicle application and the vehicle has not been modified from original specifications i.e. flywheel modification.

6. If requested by a member of Powerlite staff, proof of purchase / fitting dates and mileage must be provided. Please see our warranty form.

7. There are no evident or obvious physical signs for reasons of failure as described in the list below:

• Ingress of engine oil, water, dust etc.
• Damaged or broken terminals due to over-tightening or loose connections on fitment.
• Broken fixing brackets, or any sign of accidental damage to any part of the unit.
• Damaged pinion teeth due to faulty ignition switch, incorrect ring gear / fly wheel.
• “Burnt out” units, due to faulty ignition switch or relays.
• Damage, wear and tear due to excessive use.
• Please note – this is not an exhaustive list, and Powerlite reserves the right to reject warranty on a returned unit at our discretion.

8. Motorsport applications – we will always honour the warranty on our units, subject to all of the points above. However, if in our opinion the unit has been exerted to excessive use or force during testing or competition use, we reserve the right to withdraw full warranty. As always, the company’s decision is final.

Incurred Costs

Powerlite shall not in any way be liable or responsible for consequential loss, damage claim or labour claim liabilities of any kind whatsoever and howsoever arising in respect of products supplied by Powerlite.

In the event of dispute, the company’s decision is final.

Units outside the warranty period

As we are the manufacturer of the Powerlite range, we know every single component that goes into our units. All Powerlite units have been built with the same high quality components for decades, meaning that we can service or repair our own units even if they are out of the warranty period.

If this is the case, and your unit is returned to us outside the warranty period, rest assured we will take care of you!

We will either offer a competitively priced repair to the unit or a generous discount on a brand new replacement unit. Please get in touch with our sales team for details.

Telephone:       +44 (0)1384 261984 

Email:      sales@powerlite-units.com

For all warranty claims, please click on link below and, print the document and fill in Warranty Claim Form.

If you wish to return a unit to us, please complete the form  here  with as much detail as possible so when the unit arrives at Powerlite HQ we can deal with it correctly. Thanks!